eServices - Worldwide

  • Worldwide
  • The eServices market worldwide is expected to reach a revenue of €318.80bn by 2023.
  • This projection indicates a projected market volume of €457.00bn by 2028, with an annual growth rate (CAGR 2023-2028) of 7.47%.
  • In 2024, the Online Gambling market is anticipated to experience a revenue growth of 12.3%.
  • However, the largest market within the eServices market is Online Education, which is projected to have a market volume of €153.10bn by 2023.
  • When comparing countries globally, in the United States is expected to generate the most revenue in the eServices market, with €117,700.00m in 2023.
  • The Online Gambling market is projected to have an average revenue per user (ARPU) of €495.50 in 2023.
  • On the other hand, the number of users in the Online Education market is expected to reach 1.1bn users by 2028.
  • Lastly, the user penetration rate in the Online Gambling market is estimated to be at 10.5% in 2023.
  • Worldwide, the eServices market is experiencing a surge in demand for online streaming platforms, with countries like the United States leading the way in terms of subscription numbers and content variety.

Key regions: China, United States, Europe, Germany, Asia

Comparación de regiones

Analyst Opinion

The eServices market is currently facing several major trends and issues, including the emergence of new technologies, increased consumer demand for digital services, and the disruption of traditional business models.

These trends have had a positive impact on the eServices market, resulting in an increase in revenue growth, market share, and consumer adoption. Additionally, the emergence of new technologies has enabled businesses to offer more innovative digital services, while consumer demand has driven increased competition in the market.

Going forward, it is likely that the eServices market will continue to experience strong growth. As more businesses adopt digital services and new technologies emerge, consumer demand for digital services is likely to continue to drive growth in the market. Additionally, traditional business models are likely to continue to be disrupted, resulting in further innovation and opportunities for businesses to take advantage of the digital economy.


Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.


In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

Visión general

  • Revenue
  • Analyst Opinion
  • Users
  • Global Comparison
  • Methodology
  • Key Market Indicators
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