eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.
The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.
eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.
Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.
Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX
Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process
The eServices market in Netherlands has been experiencing significant growth in recent years. Customer preferences have shifted towards digital services, leading to an increased demand for eServices. This trend can be attributed to several factors, including convenience, accessibility, and the increasing digital literacy of the population.
Customer preferences: Customers in Netherlands have shown a strong preference for eServices due to their convenience and accessibility. With the rise of smartphones and internet penetration, consumers are increasingly relying on digital platforms to access a wide range of services. This shift towards eServices is evident in various sectors, including e-commerce, banking, transportation, and entertainment. Customers appreciate the ease of use and time-saving benefits that eServices offer, allowing them to access services from the comfort of their homes or on the go.
Trends in the market: One of the key trends in the eServices market in Netherlands is the rapid growth of e-commerce. Online shopping has become increasingly popular, with consumers embracing the convenience of purchasing products and services online. This trend is driven by factors such as a wide range of product options, competitive pricing, and fast delivery services. As a result, e-commerce platforms and online retailers are experiencing significant growth in the country. Another trend in the eServices market is the increasing adoption of digital banking services. Customers are now able to perform various banking transactions online, including transferring funds, paying bills, and managing their accounts. This trend is driven by the convenience and accessibility of digital banking platforms, as well as the security measures implemented by banks to protect customer data.
Local special circumstances: The Netherlands has a highly developed digital infrastructure, which has contributed to the growth of the eServices market. The country has a high internet penetration rate, with a large portion of the population having access to high-speed internet connections. This infrastructure has facilitated the adoption of eServices and enabled businesses to offer a seamless online experience to their customers.
Underlying macroeconomic factors: The growth of the eServices market in Netherlands can also be attributed to underlying macroeconomic factors. The country has a strong economy and high disposable income levels, which has increased consumer spending power. As a result, consumers are more willing to spend on eServices, driving the growth of the market. Furthermore, the government in Netherlands has been supportive of digital innovation and has implemented policies to encourage the growth of the eServices sector. This includes initiatives to improve digital literacy, promote entrepreneurship, and provide funding for startups and technology companies. These policies have created a favorable environment for the development of eServices in the country. In conclusion, the eServices market in Netherlands is experiencing significant growth due to customer preferences for convenience and accessibility. The adoption of eServices in various sectors, such as e-commerce and digital banking, is driven by factors such as the convenience of online shopping and the accessibility of digital banking platforms. The country's developed digital infrastructure, strong economy, and supportive government policies have also contributed to the growth of the eServices market.
The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.
Modeling approach / Market size:
Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.
In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.
The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.