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Customer Relationship Management Software - India

India

Revenue in the Customer Relationship Management Software market is projected to reach €1.13bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 16.62%, resulting in a market volume of €2.09bn by 2028.
The average Spend per Employee in the Customer Relationship Management Software market is projected to reach €2.14 in 2024.
In global comparison, most revenue will be generated in the United States (€41,480.00m in 2024).

Key regions: Canada, United States, France, Netherlands, Germany

Mercado

Región

Comparación de regiones

Moneda

Analyst Opinion

The Customer Relationship Management Software market has been growing steadily in India over the past few years, driven by a growing demand for digital solutions in the business sector.

Customer preferences: Indian businesses have been increasingly adopting digital solutions to streamline their operations and improve their customer service. With the rise of e-commerce and online transactions, companies are looking for ways to manage their customer data more efficiently and provide personalized experiences to their customers. Customer Relationship Management Software (CRM) has emerged as a popular solution to address these needs.

Trends in the market: One of the key trends in the Indian CRM market is the shift towards cloud-based solutions. Cloud-based CRM software offers several advantages over traditional on-premise solutions, including lower costs, greater flexibility, and easier scalability. As a result, many Indian businesses are now opting for cloud-based CRM solutions.Another trend in the Indian CRM market is the growing importance of mobile compatibility. With the increasing use of smartphones and tablets, businesses are looking for CRM solutions that can be accessed on-the-go. Mobile compatibility allows sales teams and customer service representatives to access customer data and respond to queries from anywhere, at any time.

Local special circumstances: India has a large and diverse business landscape, with a mix of small, medium, and large enterprises across various sectors. As a result, there is a growing demand for CRM solutions that can be customized to meet the specific needs of different businesses. Many Indian CRM vendors are now offering tailored solutions that can be customized based on the size and requirements of the business.

Underlying macroeconomic factors: India has been experiencing robust economic growth over the past few years, with a rapidly expanding middle class and a growing digital economy. This has created a favorable environment for businesses to invest in digital solutions, including CRM software. Additionally, the Indian government has been promoting the adoption of digital technologies through initiatives such as Digital India and Make in India, which have further fueled the growth of the CRM market.

Methodology

Data coverage:

The data encompasses B2B, B2G, and B2C enterprises. Figures are based on the allocation to the country where the money was spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations such as GDP, level of digitization, GDP sector composition, and observed level of software piracy.

Forecasts:

We use a variety of forecasting techniques, for instance, advanced statistical methods, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.