IT Services - Italy

Italy

Revenue in the IT Services market is projected to reach €23.47bn in 2024.
IT Outsourcing dominates the market with a projected market volume of €9.17bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.67%, resulting in a market volume of €29.48bn by 2029.
The average Spend per Employee in the IT Services market is projected to reach €905.80 in 2024.
In global comparison, most revenue will be generated in the United States (€484.00bn in 2024).

Key regions: United States, China, India, Japan, Germany

Definition:
The IT Services market encompasses a wide range of services used by organizations to create, manage, and deliver information, and it includes services that provide assistance with various other business functions. The primary goal of IT services is to ensure that information technology infrastructure, applications, and systems are effectively implemented, operated, and optimized to support an organization's business objectives and requirements. The specific range of services offered may vary depending on the service provider and the client's requirements.

Structure:

IT Services contains four distinct markets that are based on different services:

IT Consulting & Implementation covers advisory services that help businesses evaluate their technology strategies and align them with their business strategies or internal processes.
Business Process Outsourcing (BPO) refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers).
IT Outsourcing refers to the external contracting of all IT-related services instead of relying on company-owned resources. In an IT context, these activities include IT administration, IT application, and web hosting services.
The Other IT Services market covers revenues for areas that are not specifically mentioned in the other markets, such as system integration, software installation and support, and IT education and training.

Additional Information:

The IT Services market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Cognizant, Hewlett Packard Enterprise, and TCS.

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Analyst Opinion

Italy, a country known for its rich cultural heritage and stunning architecture, is also home to a rapidly developing IT Services market.

Customer preferences: In recent years, Italian businesses have been showing a growing interest in IT services, particularly in the areas of cloud computing, cybersecurity, and digital transformation. The demand for these services has been driven by the need for businesses to remain competitive in an increasingly digital world. Additionally, Italian consumers have become more tech-savvy and are now more likely to use digital channels to interact with businesses.

Trends in the market: One of the key trends in the Italian IT services market is the increasing adoption of cloud computing. This trend has been driven by the need for businesses to reduce costs, improve scalability, and enhance their agility. Another trend is the growing importance of cybersecurity, as businesses seek to protect themselves against the rising threat of cyber attacks. Finally, there is a growing interest in digital transformation, as businesses seek to leverage the latest technologies to improve their operations and customer experience.

Local special circumstances: One of the unique aspects of the Italian IT services market is the presence of a large number of small and medium-sized enterprises (SMEs). These businesses often have limited resources and expertise when it comes to IT, which has created a significant opportunity for IT service providers to offer their services. Additionally, the Italian government has introduced a number of initiatives to support the growth of the IT sector, including tax incentives for businesses that invest in IT and funding for research and development.

Underlying macroeconomic factors: The growth of the Italian IT services market can be attributed to a number of underlying macroeconomic factors. These include the country's strong economic growth, which has created a favorable environment for businesses to invest in IT. Additionally, Italy's highly skilled workforce and strong research and development capabilities have made it an attractive location for IT service providers. Finally, the country's strategic location in the heart of Europe has made it an important hub for businesses looking to expand into other European markets.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.