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This survey details the responses of contact center executives as to the total amount of daily idle time (wait time between calls) per employee. Some 27 percent of respondents stated that each employee has on average less than 15 minutes of idle time per day.
Amount of daily idle time of contact center staff (wait between calls), per employee in 2011
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Unisphere Media. (August 24, 2011). Amount of daily idle time of contact center staff (wait between calls), per employee in 2011 [Graph]. In Statista. Retrieved May 21, 2024, from https://www.statista.com/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/
Unisphere Media. "Amount of daily idle time of contact center staff (wait between calls), per employee in 2011." Chart. August 24, 2011. Statista. Accessed May 21, 2024. https://www.statista.com/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/
Unisphere Media. (2011). Amount of daily idle time of contact center staff (wait between calls), per employee in 2011. Statista. Statista Inc.. Accessed: May 21, 2024. https://www.statista.com/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/
Unisphere Media. "Amount of Daily Idle Time of Contact Center Staff (Wait between Calls), per Employee in 2011." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/
Unisphere Media, Amount of daily idle time of contact center staff (wait between calls), per employee in 2011 Statista, https://www.statista.com/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/ (last visited May 21, 2024)
Amount of daily idle time of contact center staff (wait between calls), per employee in 2011 [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/