Nota: La página que ha solicitado no está en su idioma predeterminado. Usted está usando nuestra plataforma en otro idioma ahora.
This survey details the responses of contact center executives as to how customer inquiries are handled in their company. Some 20 percent of respondents stated that inquiries are handled by a separate, dedicated team.
How are customer web chat / email-based inquiries handled in your company?*
Loading statistic...
Basic Account
Get to know the platform
You only have access to basic statistics.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Back office work done by customer contact center staff 2011
- Premium Statistic Customer contact centers - measuring staff performance 2011
- Premium Statistic Customer contact center employees - daily idle time 2011
- Premium Statistic Customer contact centers - spend on staff training 2011
- Basic Statistic Primary industries of contact centers worldwide 2021
- Basic Statistic Primary drivers of investment of contact centers worldwide 2019
- Basic Statistic Revenue distribution of contact centers worldwide as of December 2016
- Basic Statistic Geographical distribution of contact centers worldwide as of December 2016
- Basic Statistic Outsourced contact centers worldwide as of June 2015
- Basic Statistic Services provided by contact centers worldwide as of March 2013
About the region
9
- Premium Statistic Energy utilities with lowest customer satisfaction in the U.S. 2023, by index score
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2023
- Premium Statistic Largest U.S. call centers by number of employees 2018
- Basic Statistic Biggest challenges for organizations in the U.S. regarding customer experience 2018
- Basic Statistic Expected benefits from improving customer experience for U.S. organizations 2018
- Premium Statistic Number of U.S. call centers opened or expanded, by region 2016
- Premium Statistic Number of call centers opened or expanded by U.S. state 2010-2015
- Premium Statistic Contact center management - challenges in the coming year 2011
- Premium Statistic Contact center management - HR challenges in the coming year 2011
Other regions
10
- Basic Statistic Important customer service attributes in contact centers worldwide as of March 2013
- Basic Statistic Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Basic Statistic Preferred banking methods among Great Britain population in 2014, by age group
- Premium Statistic Latin America: call center projects generating the most new jobs 2020
- Premium Statistic Customer sale satisfaction for passenger cars India 2019 by brand
- Premium Statistic Brands ranked by customer loyalty in Germany 2013-2014
- Premium Statistic Quarterly number of customers of selected mobile operators in Denmark 2017
- Premium Statistic Slovakia: number of Orange mobile data service customers 2014-2017
- Premium Statistic Number of loyalty cards in circulation from selected retailers in Switzerland 2016
- Premium Statistic Communication channels preferred to contact customer service by country 2018
Related statistics
10
- Basic Statistic Turnover of representatives in contact centers worldwide as of March 2013, by size
- Premium Statistic Number of jobs created in the global call center industry by region 2016-2023
- Premium Statistic Jobs created in the global call center industry by type 2020-2023
- Premium Statistic Number of call centers opened or expanded by region 2016-2023
- Basic Statistic Arvato CRM Solutions - full-time employees (FTE) 2015-2017
- Premium Statistic Revenue of Convergys Corporation 2009-2017
- Premium Statistic Revenue of Convergys Corporation by segment 2011-2017
- Basic Statistic Arvato Bertlesmann- number of clients 2015-2016
- Premium Statistic Customer contact centers - use of technology 2011
- Premium Statistic Contact center employees in the United States 2014-2022
Further related statistics
8
- Lowe's: average amount spent by customers worldwide 2003-2023
- Number of China Unicom mobile subscriptions 2012-2022
- Morrisons customer numbers per week in the United Kingdom 2009-2021
- Brazil: fixed broadband lines 2018-2024, by technology
- Historical consumer price estimates for energy in the United States 1970-2015
- Number of Deutsche Bank customers 2012-2014, by segment
- Global installed base of smartphones 2008-2017
- Reasons for using social media to get a customer service response 2012
Further Content: You might find this interesting as well
Statistics
- Lowe's: average amount spent by customers worldwide 2003-2023
- Number of China Unicom mobile subscriptions 2012-2022
- Morrisons customer numbers per week in the United Kingdom 2009-2021
- Brazil: fixed broadband lines 2018-2024, by technology
- Historical consumer price estimates for energy in the United States 1970-2015
- Number of Deutsche Bank customers 2012-2014, by segment
- Global installed base of smartphones 2008-2017
- Reasons for using social media to get a customer service response 2012
Unisphere Media. (August 24, 2011). How are customer web chat / email-based inquiries handled in your company?* [Graph]. In Statista. Retrieved May 03, 2024, from https://www.statista.com/statistics/234913/call-center-customer-responses/
Unisphere Media. "How are customer web chat / email-based inquiries handled in your company?*." Chart. August 24, 2011. Statista. Accessed May 03, 2024. https://www.statista.com/statistics/234913/call-center-customer-responses/
Unisphere Media. (2011). How are customer web chat / email-based inquiries handled in your company?*. Statista. Statista Inc.. Accessed: May 03, 2024. https://www.statista.com/statistics/234913/call-center-customer-responses/
Unisphere Media. "How Are Customer Web Chat / Email-based Inquiries Handled in Your Company?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234913/call-center-customer-responses/
Unisphere Media, How are customer web chat / email-based inquiries handled in your company?* Statista, https://www.statista.com/statistics/234913/call-center-customer-responses/ (last visited May 03, 2024)
How are customer web chat / email-based inquiries handled in your company?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234913/call-center-customer-responses/