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This survey details the responses of contact center executives as to formal measurement of employee performance. Some 63 percent of respondents stated that such measurement is carried out.
Do you formally measure contact center employee performance?
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Unisphere Media. (August 24, 2011). Do you formally measure contact center employee performance? [Graph]. In Statista. Retrieved May 16, 2024, from https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media. "Do you formally measure contact center employee performance?." Chart. August 24, 2011. Statista. Accessed May 16, 2024. https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media. (2011). Do you formally measure contact center employee performance?. Statista. Statista Inc.. Accessed: May 16, 2024. https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media. "Do You Formally Measure Contact Center Employee Performance?." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media, Do you formally measure contact center employee performance? Statista, https://www.statista.com/statistics/234920/call-center-staff-performance/ (last visited May 16, 2024)
Do you formally measure contact center employee performance? [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234920/call-center-staff-performance/