Main priorities for fraud management among e-merchants worldwide 2021-2023
In recent years, online merchants worldwide have increasingly prioritized minimizing the operational costs associated with fraud. Preventing fraud and chargebacks has become even more critical, with 46 percent of e-merchants prioritizing it in their fraud management strategy in 2023, up from 40 percent in 2021. Meanwhile, improving the customer experience — the top priority in fraud management strategies in 2021 — fell to second place over the past two years.
