Canada: retail bank customer satisfaction 2023

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In 2023, Royal Bank of Canada (RBC) had the highest satisfaction score among retail banking customers of Canada's largest and midsize banks. This is according to a survey that was carried out in early 2023 among nearly 3,000 respondents. RBC received a score of 610 (out of 1,000). It was followed by the Bank of Montreal, with a score of 592. The average ranking of the presented banks amounted to 588 points.

Customer satisfaction with largest retail banks in Canada in 2023

Characteristic	Customer rating on a scale from 0 to 1,000
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Release date

June 2023

More information

Region

Canada

Survey time period

February and March 2023

Number of respondents

2,911 respondents

Age group

18-40 years

Special properties

retail banking customers of Canada's largest and midsize banks

Supplementary notes

The rating is based on a 1,000-point scale.
Customer satisfaction was measured in the following segments: channel activities; communication/advice; convenience; new account opening; problem resolution; and products/fees.

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