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In the first half of 2023, most of the complaints against the financial products offered by Santander UK plc reported to the Financial Conduct Authority (FCA) in the United Kingdom (UK) concerned banking and credit cards. During this period, more than 72,000 complaints about banking and credit cards were issued against the bank.
Total number of complaints against Santander UK plc submitted to FCA in the United Kingdom (UK) in the 1st half of 2023, by product type
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Other statistics that may interest you Financial complaints and compensation in the United Kingdom
Customer complaints against financial services
8
- Premium Statistic Financial complaints to FCA in the UK H1 2022, by financial product
- Premium Statistic Financial products related complaints in the United Kingdom (UK) H1 2021, by cause
- Basic Statistic All financial products related complaints in the United Kingdom (UK) H1 2022
- Basic Statistic Financial products related complaints in the United Kingdom (UK) 2010-2022
- Basic Statistic Financial services related complaints in the UK H1 2023, by firm type
- Basic Statistic Number of complaints about financial services in the UK in H1 2022, by product
- Premium Statistic Financial Ombudsman: financial services new complaints in the UK 2008-2022
- Basic Statistic Gender distribution of customers who lodged financial complaints in the UK 2017-2020
Financial compensation of claimants
4
- Premium Statistic New claims received by financial services compensation in the UK 2020-2022
- Premium Statistic Total decisions by financial services compensation made in the UK 2020-2022
- Premium Statistic Average claim payouts of financial services compensation in the UK 2021/2022
- Premium Statistic Financial services compensation: total claim payments value in the UK in 2021/2022
Complaints against banking services and products
5
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
- Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
- Basic Statistic Customer current account related complaints in the UK 2010-2023
- Basic Statistic Credit card related customer complaints in the UK 2007-2020
- Basic Statistic Saving accounts related customer complaints in the UK FY 2010-2023
Complaints targeting specific banks
7
- Basic Statistic Customer complaints against banking services in the UK H1 2023, by bank
- Basic Statistic Customer complaints opened against AIB Group (UK) Plc in the UK H2 2022
- Premium Statistic Complaints against the Bank of Ireland (UK) Plc in the UK H1 2023
- Premium Statistic Complaints against the Bank of Scotland in the UK H1 2023
- Premium Statistic Complaints against HSBC UK Bank filed in the UK H1 2023
- Premium Statistic Complaints against Lloyds Bank Plc filed in the UK H1 2023
- Premium Statistic Complaints against Santander UK plc in the UK H1 2023
Complaints against home finance and investment products
8
- Basic Statistic Investment products related complaints in the United Kingdom (UK) 2010-2022
- Premium Statistic Investment products complaints in the United Kingdom in H1 2022, by cause
- Basic Statistic Investment providers customer complaints in the UK H2 2022, by company
- Basic Statistic Complaints regarding home finance products in the United Kingdom (UK) 2010-2019
- Premium Statistic Home finance services complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against home financing providers in the UK in H2 2022, by firm
- Premium Statistic Customer complaints relating to mortgage services in the UK 2010-2023
- Basic Statistic Complaints opened against Nationwide Building Society products in the UK in H1 2020
Complaints and claims against insurance products
7
- Premium Statistic Insurance and pure protection products customer complaints in the UK 2010-2019
- Premium Statistic Insurance and protection products related complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against insurance providers in the UK H2 2022
- Premium Statistic Payment protection insurance related customer complaints in the UK 2009/10-2021/22
- Premium Statistic Motor insurance related new customer complaints in the UK 2009/10-2021/22
- Basic Statistic Financial Ombudsman: travel insurance related complaints in the UK 2010-2023
- Premium Statistic Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H2 2022
Further related statistics
16
- Complaints against the National Westminster Bank in the United Kingdom in H1 2019
- Complaints closed against the National Westminster Bank in H2 2019, by product type
- Closed complaints against Nationwide Building Society products in the UK H2 2019
- Complaints against the Co-operative Bank plc filed in the UK H1 2023
- Complaints against the Barclays Bank Plc closed in the United Kingdom in H1 2014
- Initial financial complaints to Ombudsman service in the UK 2018-2019, by product
- Financial Ombudsman: financial services complaint cases opened in the UK 2004-2023
- UK: share of financial services activities in the EU in 2014
- Customer complaints about banking and credit services in the UK 2019-2020
- Most popular banking services among RuNet users 2019
- French people's opinion on the offer of non-banking services and products 2018
- Benefits from knowing more about banking and financial products in Italy 2017
- Italy: training courses on banking and financial services & products 2017
- Opinion on the sufficiency of banking products choice in Great Britain (UK) 2014
- Industry revenue of “financial services activities except insurance“ in Germany 2012-2025
- Online banking in Venezuela: growth of mobile services 2017-2019
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Statistics
- Complaints against the National Westminster Bank in the United Kingdom in H1 2019
- Complaints closed against the National Westminster Bank in H2 2019, by product type
- Closed complaints against Nationwide Building Society products in the UK H2 2019
- Complaints against the Co-operative Bank plc filed in the UK H1 2023
- Complaints against the Barclays Bank Plc closed in the United Kingdom in H1 2014
- Initial financial complaints to Ombudsman service in the UK 2018-2019, by product
- Financial Ombudsman: financial services complaint cases opened in the UK 2004-2023
- UK: share of financial services activities in the EU in 2014
- Customer complaints about banking and credit services in the UK 2019-2020
- Most popular banking services among RuNet users 2019
- French people's opinion on the offer of non-banking services and products 2018
- Benefits from knowing more about banking and financial products in Italy 2017
- Italy: training courses on banking and financial services & products 2017
- Opinion on the sufficiency of banking products choice in Great Britain (UK) 2014
- Industry revenue of “financial services activities except insurance“ in Germany 2012-2025
- Online banking in Venezuela: growth of mobile services 2017-2019
Financial Conduct Authority. (October 20, 2023). Total number of complaints against Santander UK plc submitted to FCA in the United Kingdom (UK) in the 1st half of 2023, by product type [Graph]. In Statista. Retrieved May 10, 2024, from https://www.statista.com/statistics/418609/customer-complaints-regarding-santander-financial-products-in-the-uk/
Financial Conduct Authority. "Total number of complaints against Santander UK plc submitted to FCA in the United Kingdom (UK) in the 1st half of 2023, by product type." Chart. October 20, 2023. Statista. Accessed May 10, 2024. https://www.statista.com/statistics/418609/customer-complaints-regarding-santander-financial-products-in-the-uk/
Financial Conduct Authority. (2023). Total number of complaints against Santander UK plc submitted to FCA in the United Kingdom (UK) in the 1st half of 2023, by product type. Statista. Statista Inc.. Accessed: May 10, 2024. https://www.statista.com/statistics/418609/customer-complaints-regarding-santander-financial-products-in-the-uk/
Financial Conduct Authority. "Total Number of Complaints against Santander Uk Plc Submitted to Fca in The United Kingdom (Uk) in The 1st Half of 2023, by Product Type." Statista, Statista Inc., 20 Oct 2023, https://www.statista.com/statistics/418609/customer-complaints-regarding-santander-financial-products-in-the-uk/
Financial Conduct Authority, Total number of complaints against Santander UK plc submitted to FCA in the United Kingdom (UK) in the 1st half of 2023, by product type Statista, https://www.statista.com/statistics/418609/customer-complaints-regarding-santander-financial-products-in-the-uk/ (last visited May 10, 2024)
Total number of complaints against Santander UK plc submitted to FCA in the United Kingdom (UK) in the 1st half of 2023, by product type [Graph], Financial Conduct Authority, October 20, 2023. [Online]. Available: https://www.statista.com/statistics/418609/customer-complaints-regarding-santander-financial-products-in-the-uk/