Satisfaction in property and casualty insurance brands in the U.S. 2022-2023
In 2023, the property and casualty insurer with the highest consumer satisfaction score according to the American Customer Satisfaction Index (ACSI) was USAA. The consumer satisfaction score for USAA was 83 out of 100 points. Overall, Allstate, American Family, and State Farm, all received a high consumer satisfaction rating of 80 points. In contrast, Chubb had the lowest score out of all property and casualty insurance brands, with a score of 67.