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Banks customer satisfaction Singapore Q4 2022

Published by Statista Research Department, Jun 6, 2023
According to the Singapore Customer Satisfaction Index in 2022, the highest satisfaction score among banks was from DBS/POSB Bank, with a score of 75.9 This was followed by Citibank during the same year, with a score of 75.1.

Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022

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Release date

April 2023

Region

Singapore

Survey time period

October 2022 to January 2023

Number of respondents

4,700 respondents

Supplementary notes

*Other banks include Bank of China, CIMB, RHB.

To qualify as a bank respondent, they must have an active CASA in their own name in which they carry out most of their monthly transactions, and have interacted with at least one of the touch-points in the last 3 months.

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