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Consumer concerns on AI in legal services in the UK 2020-2022

Published by Statista Research Department, Jan 29, 2024
A survey conducted in 2022 among legal services users in the United Kingdom revelead that many clients were wary of using legal services delivered through artifical intelligence. The main barrier to the use of this technology among legal services users appeared to be a lack of trust in artificial intelligence technology. Other barriers indicated by respondents included concerns over data security as well as a lack of confidence in using the technology. On the other hand, many consumers recognised that AI technology has become more user-friendly in comparison to 2020.

Factors consumers consider as barriers to using legal services delivered through artificial intelligence in the United Kingdom from 2020 to 2022

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Source

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Release date

July 2022

Region

United Kingdom

Survey time period

2020 to 2022

Number of respondents

n 2020 = 3,623, n 2021 and 2022 = 3,500

Special properties

legal services users

Supplementary notes

The source does not specify the survey methodology.

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Statistics on " Legal services industry in the UK "

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Overview

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Employment

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Impact of artifical intelligence (AI)

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Consumers' perspective

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Legal services industry in the UKLegal services industry in the U.S.Legal services industry in Europe
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