Mobile devices retail employees used in shop 2017

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Retail employees in the United Kingdom used in-store technologies such as mobile tablets, mobile points of sales, smart checkouts etc. fairly frequently in 2017, as the results of a survey conducted on digital capabilities of UK high streets suggested. 79 percent of mobile devices used by employees when assisting customers were smartphones. This was followed by tablets at 52 percent. UK retail employees also made use of wearable device technologies in store to help improve customer experience.

Share of mobile devices retail employees have used in the United Kingdom (UK) in 2017*

Characteristic	Share of retail employees
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Release date

November 2017

More information

Region

United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents

2,000**

Supplementary notes

* This question was phrased by the source as follows: "Which mobile devices have you used on the shop floor to help you do your job more effectively?"

**For this study, 1,000 consumers and 1,000 employees from retailers with an annual turnover of over 25 million British pounds from across the UK were surveyed.

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