Main applications of gen AI in the U.S. grocery retail 2023
Generative artificial intelligence (AI) will disrupt U.S. grocery retail. According to a survey carried out in 2023, customer service will be the most affected business area, with 31 percent of senior executives mentioning it. Another 22 percent of surveyed professionals believed gen AI will enhance supply chain processes, whereas inventory management is going to be a key application of generative AI for 19 percent of respondents.