Automation and AI's impact on IT/BPO service workers 2016-2022, by select country
This statistic shows the influence of automation and AI on IT/business processing outsourcing (BPO) service worker numbers, by select country, in 2016 and 2022. In the United States, the number of IT and BPO service workers is projected to decrease from 4.88 to 4.39 million between 2016 and 2022, mostly due to a decrease in the number of low-skilled workers.