Pet peeves of online shoppers in the United States 2014 | Statista

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This statistic presents most common pet peeves of online shoppers in the United States. During a June 2014 survey, it was found that 38 percent of U.S. online shoppers were annoyed to receive items that did not look like they did online. The most common annoyance was shipping costs.

Which of these are your biggest online shopping pet peeves?

Characteristic	Share of respondents
Shipping costs	66%
Getting something that looks nothing like it did online	38%
Getting put onto a retailer's mailing list after making a purchase	16%
Having to buy two sizes of an item because I'm not sure which will fit me	15%
It can take a long time for a return/exchange to process	14%
Takes business away from local retailers	10%
I miss the instant gratification of buying something in person	10%
Having a transaction interrupted when losing a signal	10%
Other	4%

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Release date

July 2014

More information

Region

United States

Survey time period

June 11 to June 16, 2014

Number of respondents

2,241 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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