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Preferred online shopping return method Indonesia 2023

Published by Hanadian Nurhayati-Wolff, Jan 8, 2024
According to a survey by Rakuten Insight in Indonesia in November 2023, the majority of respondents stated that they prefer to return items they purchased online using the pick-up-from-home service. Meanwhile, 31 percent choose to return items using postal or mail services. 

Preferred return method for a product purchased online among consumers in Indonesia as of November 2023

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Release date

December 2023

Region

Indonesia

Survey time period

November 9 to 30, 2023

Number of respondents

12,472 respondents

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

The survey question was: "What is the preferred return method for a product purchased online?"  
Multiple answers were allowed.

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