Spain: favorite online retail service attributes 2021

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According to a survey among consumers in Spain in March 2021, 44 percent of the respondents said that a fast and reliable delivery was a significant feature of their online shopping experience. In Spain, consumers have mentioned two other benefits of online shopping: a good returns policy and the ability to quickly and conveniently navigating the website to find products they are interested in, accounting for 38 percent and 34 percent of respondents, respectively.

Most favored online retail service attributes chosen by consumers in Spain as of March 2021

Characteristic	Share of respondents
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Release date

June 2021

More information

Region

Spain

Survey time period

March 2021

Number of respondents

8,738 consumers across 22 territories

Age group

18 years and older

Special properties

individuals who shopped online at least once in the previous year

Method of interview

Online survey

Supplementary notes

Original survey question:
In the current climate, which of the following attributes are important to you when shopping online? (These attributes were in respondents' top three)

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