Nota: La página que ha solicitado no está en su idioma predeterminado. Usted está usando nuestra plataforma en otro idioma ahora.
Artificial intelligence is expected to handle as much as 15 percent of all customer requests in India by 2021. The majority of customer requests will be resolved by other resolution channels. Nevertheless, the expanding share of artificial intelligence resolutions is significant.
Predicted share of customer service resolution through artificial intelligence in India by 2021
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Mobile payments worldwide
Penetration rates
5
- Premium Statistic Number of digital payments worldwide 2013-2021 with forecasts to 2027, by region
- Premium Statistic M-commerce share of total retail online sales worldwide 2022, by region
- Premium Statistic Countries with the highest share of retail sales taking place online 2023
- Basic Statistic Smartphone penetration rate in selected countries 2022
- Premium Statistic Leading online markets based on internet penetration rate 2024
Mobile wallets
5
- Premium Statistic Global mobile wallet market size in 2020 with forecasts to 2025, by region
- Premium Statistic Mobile wallet adoption in 39 countries and territories worldwide as of 2022
- Premium Statistic PayPal penetration, online and offline, in 21 countries worldwide in Q1 2024
- Premium Statistic Apple Pay penetration, online and offline, in 19 countries worldwide in Q1 2024
- Premium Statistic Google Pay penetration, online and offline, in 19 countries worldwide in Q1 2024
Contactless, NFC payments
5
- Premium Statistic Global NFC payment value in 2020 with forecasts to 2024, by region
- Premium Statistic Top 10 countries worldwide with highest number of contactless card transactions 2022
- Premium Statistic Mobile POS payment penetration rate in 34 countries worldwide 2023
- Premium Statistic Adoption of mobile contactless/tap to pay in 23 countries worldwide in 2019 and 2021
- Premium Statistic Top 10 countries worldwide with highest number of POS terminals 2022
Mobile money
5
- Premium Statistic Mobile money transaction value 2020-2022, by region
- Premium Statistic Mobile money accounts worldwide 2020-2022, by region
- Premium Statistic Live mobile money services worldwide 2020-2022
- Premium Statistic Leading mobile money operators in Africa, by number of countries 2020
- Premium Statistic Transaction volume of M-Pesa from 2017 to 2023
Instant payments
5
- Premium Statistic Transaction value of real-time payments worldwide in 2023, with a 2030 forecast
- Premium Statistic Top countries in the world with the most real-time payments (RTP) in 2022
- Premium Statistic Value of monthly UPI transactions India 2018-2023
- Premium Statistic Annual real-time payment spending Pix in Brazil 2020-2022, in local currency and USD
- Premium Statistic Value of PromptPay transactions Thailand 2017-2023
QR codes
5
- Premium Statistic Global QR payment market size in 2020 with forecasts to 2025, by region
- Premium Statistic Top 10 countries worldwide based on number of mobile devices with QR codes 2022
- Premium Statistic QR code penetration for payments in Southeast Asia 2020-2021, by country
- Premium Statistic Most used payment methods in online transactions Indonesia 2022
- Premium Statistic Leading payment methods among Japanese online buyers 2022
Cryptocurrency
5
- Premium Statistic Transaction value of crypto gateway payments worldwide in 2023, with a 2030 forecast
- Premium Statistic Most used payment methods in e-commerce worldwide in 2023, with a forecast for 2027
- Premium Statistic Global consumer and merchant acceptance of crypto payments 2021, by industry
- Premium Statistic Industries that accept cryptocurrency payments through BitPay 2020-2023
- Basic Statistic Popular goods and services to buy with crypto 2022, by gender and income group
Future technologies
3
- Premium Statistic Adoption of artificial intelligence (AI)-driven payments worldwide 2023, by age group
- Premium Statistic Consumer opinion on artificial intelligence (AI)-driven payments worldwide 2023
- Premium Statistic Consumer opinion on virtual (VR) and augmented reality (AR) payments worldwide 2023
Further related statistics
16
- AI usage in e-commerce for the automation in customer relations in France in 2019
- Opinion on usefulness of AI in e-commerce in France 2019
- U.S. e-commerce buy button reach Q1 2020, by vertical
- Share of U.S. ecommerce merchants offering at least one buy button 2016-2020
- Number of monthly web visits on Qoo10 Singapore Q1 2019-Q1 2022
- Number of monthly web visits on Lazada Singapore Q1 2019-Q1 2022
- Leading retail e-commerce markets worldwide 2020
- Flipkart funding value 2009-2017
- Russia: reasons for digital buyers to increase online shopping 2013
- Number of monthly web visits on Lazada Thailand Q1 2020-Q1 2022
- M-commerce retail sales share in e-commerce India 2015-2020
- Online shopping frequency in Russia 2022
- Main features in use for smart speakers in Vietnam 2023, by gender
- Concern about damages due to unexpected decisions by AI Japan 2020, by age group
- Concern about manipulation of decision-making due to AI Japan 2020, by age group
- Explainable AI market revenues worldwide 2022-2030
Further Content: You might find this interesting as well
Statistics
- AI usage in e-commerce for the automation in customer relations in France in 2019
- Opinion on usefulness of AI in e-commerce in France 2019
- U.S. e-commerce buy button reach Q1 2020, by vertical
- Share of U.S. ecommerce merchants offering at least one buy button 2016-2020
- Number of monthly web visits on Qoo10 Singapore Q1 2019-Q1 2022
- Number of monthly web visits on Lazada Singapore Q1 2019-Q1 2022
- Leading retail e-commerce markets worldwide 2020
- Flipkart funding value 2009-2017
- Russia: reasons for digital buyers to increase online shopping 2013
- Number of monthly web visits on Lazada Thailand Q1 2020-Q1 2022
- M-commerce retail sales share in e-commerce India 2015-2020
- Online shopping frequency in Russia 2022
- Main features in use for smart speakers in Vietnam 2023, by gender
- Concern about damages due to unexpected decisions by AI Japan 2020, by age group
- Concern about manipulation of decision-making due to AI Japan 2020, by age group
- Explainable AI market revenues worldwide 2022-2030
Instamojo. (January 7, 2021). Predicted share of customer service resolution through artificial intelligence in India by 2021 [Graph]. In Statista. Retrieved May 09, 2024, from https://www.statista.com/statistics/1239032/india-forecast-for-ai-handled-customer-service/
Instamojo. "Predicted share of customer service resolution through artificial intelligence in India by 2021." Chart. January 7, 2021. Statista. Accessed May 09, 2024. https://www.statista.com/statistics/1239032/india-forecast-for-ai-handled-customer-service/
Instamojo. (2021). Predicted share of customer service resolution through artificial intelligence in India by 2021. Statista. Statista Inc.. Accessed: May 09, 2024. https://www.statista.com/statistics/1239032/india-forecast-for-ai-handled-customer-service/
Instamojo. "Predicted Share of Customer Service Resolution through Artificial Intelligence in India by 2021." Statista, Statista Inc., 7 Jan 2021, https://www.statista.com/statistics/1239032/india-forecast-for-ai-handled-customer-service/
Instamojo, Predicted share of customer service resolution through artificial intelligence in India by 2021 Statista, https://www.statista.com/statistics/1239032/india-forecast-for-ai-handled-customer-service/ (last visited May 09, 2024)
Predicted share of customer service resolution through artificial intelligence in India by 2021 [Graph], Instamojo, January 7, 2021. [Online]. Available: https://www.statista.com/statistics/1239032/india-forecast-for-ai-handled-customer-service/