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A December 2020 survey explored the use of chatbots in the travel and hospitality industry worldwide. According to the study, roughly a quarter of respondents claimed that their companies were using chatbots that enable guests to make general inquiries, bookings, and similar services. Meanwhile, 46 percent of the surveyed marketers and IT professionals claimed that their companies were working on introducing chatbot services in the future.
Usage of chatbots that enable guests to make general inquiries, bookings, or similar services among travel and hospitality companies worldwide in 2020
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Adobe. (February 2, 2021). Usage of chatbots that enable guests to make general inquiries, bookings, or similar services among travel and hospitality companies worldwide in 2020 [Graph]. In Statista. Retrieved May 13, 2024, from https://www.statista.com/statistics/1231768/travel-hospitality-companies-using-chatbots-worldwide/
Adobe. "Usage of chatbots that enable guests to make general inquiries, bookings, or similar services among travel and hospitality companies worldwide in 2020." Chart. February 2, 2021. Statista. Accessed May 13, 2024. https://www.statista.com/statistics/1231768/travel-hospitality-companies-using-chatbots-worldwide/
Adobe. (2021). Usage of chatbots that enable guests to make general inquiries, bookings, or similar services among travel and hospitality companies worldwide in 2020. Statista. Statista Inc.. Accessed: May 13, 2024. https://www.statista.com/statistics/1231768/travel-hospitality-companies-using-chatbots-worldwide/
Adobe. "Usage of Chatbots That Enable Guests to Make General Inquiries, Bookings, or Similar Services among Travel and Hospitality Companies Worldwide in 2020." Statista, Statista Inc., 2 Feb 2021, https://www.statista.com/statistics/1231768/travel-hospitality-companies-using-chatbots-worldwide/
Adobe, Usage of chatbots that enable guests to make general inquiries, bookings, or similar services among travel and hospitality companies worldwide in 2020 Statista, https://www.statista.com/statistics/1231768/travel-hospitality-companies-using-chatbots-worldwide/ (last visited May 13, 2024)
Usage of chatbots that enable guests to make general inquiries, bookings, or similar services among travel and hospitality companies worldwide in 2020 [Graph], Adobe, February 2, 2021. [Online]. Available: https://www.statista.com/statistics/1231768/travel-hospitality-companies-using-chatbots-worldwide/