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improving CX capability leads to an increased customer loyalty and value.
In 2018, 67.5 percent of B2B customer services' executive teams revealed that customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 87.2 percent of organizations stated that Top strategic performance measurements according to executive teams worldwide in 2018, by service type
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Statistics
NTT. (December 6, 2019). Top strategic performance measurements according to executive teams worldwide in 2018, by service type [Graph]. In Statista. Retrieved May 15, 2024, from https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT. "Top strategic performance measurements according to executive teams worldwide in 2018, by service type." Chart. December 6, 2019. Statista. Accessed May 15, 2024. https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT. (2019). Top strategic performance measurements according to executive teams worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: May 15, 2024. https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT. "Top Strategic Performance Measurements According to Executive Teams Worldwide in 2018, by Service Type." Statista, Statista Inc., 6 Dec 2019, https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT, Top strategic performance measurements according to executive teams worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/ (last visited May 15, 2024)
Top strategic performance measurements according to executive teams worldwide in 2018, by service type [Graph], NTT, December 6, 2019. [Online]. Available: https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/