ACSI: internet travel companies U.S. 2023

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This statistic shows the American Customer Satisfaction Index scores for internet travel companies in the United States from 2002 to 2023. Expedia received an American Customer Satisfaction Index score of 79 in 2023, an increase over the previous year.

American Customer Satisfaction Index Scores for internet travel companies in the United States from 2002 to 2023

Characteristic	Expedia	Tripadvisor	Travelocity (Expedia)	Priceline	Orbitz (Expedia)	All Others	Category average
2023	79	76	75	73	71	79	76
2022	73	75	73	72	76	77	74
2021	74	76	76	73	75	73	74
2020	77	78	79	76	78	77	77
2019	79	82	77	76	81	80	79
2018	78	-	80	78	81	78	78
2017	80	-	77	77	78	80	79
2016	77	-	78	81	77	79	79
2015	77	-	75	75	75	78	78
2013/2014*	76	-	74	75	77	78	77
2012	76	-	75	74	76	76	76
2011	77	-	79	76	76	79	78
2010	79	-	77	73	75	79	78
2009	79	-	75	76	76	78	77
2008	77	-	75	72	74	77	75
2007	75	-	73	73	73	79	75
2006	78	-	74	72	75	76	76
2005	79	-	75	72	74	79	77
2004	76	-	76	73	75	77	76
2003	78	-	76	71	77	77	77
2002	80	-	76	71	76	77	77

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Release date

April 2023

More information

Region

United States

Survey time period

2002 to 2023

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
*The measurement for the fourth quarter of 2013 was moved to the first quarter of 2014.

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