Norway: customer satisfaction of Norwegian Air Shuttle and SAS passengers 2003-2017

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This statistic shows the Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines from 2003 to 2017. In 2017, SAS Scandinavian Airlines ranked highest, with an index score of 74, which means, that customers were satisfied with the airline. Norwegian Air Shuttle's index score was 68, meaning that customers had an indifferent or dissatisfied opinion on the airline.

Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions)

Characteristic	Norwegian Air Shuttle	SAS Scandinavian Airlines
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Release date

January 2018

More information

Region

Denmark, Norway, Sweden

Survey time period

2003 to 2017

Supplementary notes

* The source adds the following information about the index values:
75-80: very satisfied,
70-75: satisfied,
60-70: indifferent/ dissatisfied,
Below 60: very dissatisfied.

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