Online shoppers' favorite delivery and return options in Germany 2022
In a survey conducted in 2022, German consumers stated that free deliveries and returns are the most important features of the 'last mile' online shopping experience. Shoppers also highly appreciated the option of paperless returns, with 44 percent choosing it. In addition, respondents also favored quick delivery times (38 percent) and home-pick returns of online orders (33 percent).